Terms of Service

The terms that apply when you book a service through Zovantro.

Last updated: 8 September 2026

1. Acceptance of these terms

By accessing Zovantro or booking a service, you agree to these Terms of Service. If you do not agree, please do not use the website or our services. We may update these terms; the "Last updated" date above shows the current version.

2. Our services

Zovantro connects customers with verified, locally vetted service professionals for home services such as city driving and appliance repair. We take reasonable steps to verify the identity and background of the professionals listed on our platform, but we do not employ them directly — they are independent service providers.

3. Bookings

  • A booking is confirmed when our team contacts you to verify the details and schedule the service. You will receive a booking reference (e.g. ZVT-20260908-A1B2C).
  • Prices for services are provided at the time of booking or after a quick quote call. Final charges may vary based on the actual work required; you will be told the final price before payment is taken.
  • You are responsible for providing accurate contact details and the correct address. Please use a valid 10-digit phone number.
  • Availability depends on the professional's schedule and the area you are in.

4. Payments

  • No advance at booking: booking through Zovantro does not require an advance payment at the time of booking.
  • Online payments via PhonePe: once your booking is confirmed and the final price is agreed, you may pay online using PhonePe — UPI, credit/debit cards and wallets are accepted. Payments are processed securely by PhonePe (an RBI-authorized payment aggregator); we record only the payment status and transaction identifiers against your booking.
  • Cash and other methods: where agreed with our team, you may also pay the service professional directly (for example in cash).
  • All amounts are in Indian Rupees (₹) unless stated otherwise. Payment is due before the service is carried out, or as otherwise agreed with our team.
  • If an online payment fails, you will not be charged twice — you can retry, and our team can verify the transaction with the gateway on request.

5. Cancellations and refunds

  • You can cancel or reschedule a booking free of charge by notifying us before the professional is dispatched, and ideally at least 2 hours before the scheduled time.
  • If a service professional is unable to complete a paid service, we will help you arrange a replacement or a full refund of any amount you paid online, processed back to your original payment method.
  • If you are not satisfied with a completed service, contact us within 48 hours and we will do our best to resolve the issue.
  • Full details, including refund timelines for PhonePe payments and how disputes are handled, are in our Refund and Cancellation Policy.

6. Service provider responsibilities

  • Service professionals are independent providers, not employees of Zovantro. They are responsible for the quality, safety and completion of the work they carry out.
  • Zovantro facilitates the booking, payment and resolution process, and takes reasonable steps to verify professionals before they join the platform.
  • If a professional fails to complete a job as agreed, we will investigate and help you get a correction, a replacement, or a refund as described in our Refund and Cancellation Policy.

7. Your responsibilities

  • Provide accurate information when booking;
  • Be available at the scheduled time and location;
  • Ensure the premises are safe and accessible for the professional;
  • Not misuse the website, attempt to disrupt it, or use it for any unlawful purpose.

8. Disputes

If you have a concern about a booking, a payment or a refund, contact us within 48 hours of the visit (or as soon as you become aware of the issue). We will investigate and respond promptly. Where a dispute cannot be resolved directly, you may pursue remedies available under applicable law; these terms are governed by the laws of India.

9. Limitation of liability

To the maximum extent permitted by law, Zovantro is not liable for indirect or consequential losses arising from a service provided by an independent professional, including damage caused during work. Our total liability for any claim relating to your use of the website is limited to the amount you paid for the service in question.

10. Intellectual property

The Zovantro name, logo, website design and content are owned by us or our licensors and may not be copied, reproduced or used without our prior written permission.

11. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts where Zovantro is registered.

12. Contact us

For questions about these terms, contact us at: