Privacy Policy

1. Information we collect

When you book a service on Zovantro, use the booking lookup, or pay for a booking online, we collect the following categories of personal information:

• Identity and contact details — your name, phone number and email address;
• Location details — your full address, pincode, city and area/locality where the service is needed;
• Booking information — the service and service type you book, your preferred date and time slot, and your booking reference id;
• Your messages and notes — notes you leave on a booking form, and anything you tell us by call, WhatsApp, SMS or email;
• Uploaded files — photos or documents you attach to a booking form (for example, a photo of the appliance or vehicle);
• Payment information — payment status, amount, payment method, and transaction identifiers (such as the merchant order id and gateway transaction id) when you pay online through PhonePe or when a payment is recorded against your booking. We do not see or store your full card number, UPI PIN or bank account details — those are handled entirely by the payment provider;
• Technical information — your IP address, browser and device type, pages visited and similar technical data collected automatically to keep the website working and secure.

2. Why we collect this information

• To confirm, schedule and fulfil your booking, and to reach you about it;
• To verify your identity and prevent fraud or misuse of the platform;
• To connect you with the right service professional for the job;
• To process payments, issue refunds and resolve payment disputes;
• To provide customer support and respond to your requests;
• To send you updates about your bookings by call, SMS, WhatsApp or email;
• To improve our services, website and customer support;
• To comply with legal, tax and regulatory obligations.

We process your personal information on the basis of your consent (when you submit a booking or a request) and our legitimate interests in operating and securing the platform. We do not sell your personal information to anyone.

3. Sharing with the payment provider (PhonePe)

Online payments are processed by PhonePe (an RBI-authorized payment aggregator). When you choose to pay online, the following is shared with PhonePe to create and complete the transaction: your name, phone number, email address, the payment amount, the booking reference, and transaction identifiers. Your payment is then completed on PhonePe's secure pages using the payment method you choose (UPI, card or wallet).

PhonePe collects and processes your payment details (including, where applicable, card or bank account data) under its own privacy policy and security standards. We never receive or store your full payment credentials, and we only retain the transaction identifiers and status needed to reconcile and refund payments. If you have questions about how PhonePe handles your payment data, please review PhonePe's privacy policy or contact them directly.

4. Sharing with service professionals

To deliver your booking, we share the necessary booking details with the driver or technician assigned to you: your name, phone number, address, pincode, the service booked, preferred date and time slot, notes you left on the booking, and any files you uploaded that are needed for the job. This is so they can contact you, reach the right location, and arrive prepared.

Service professionals are independent providers and are bound to use your information only to complete the booking, not for any other purpose.

5. Other sharing

• Service providers — we use limited service providers (such as hosting, SMS/WhatsApp/email delivery and analytics) who may process data on our behalf under confidentiality obligations, only for the purposes described in this policy;
• Legal and regulatory — we may disclose information where required by law, court order or government authority, or to protect the safety, rights or property of Zovantro, our users or the public;
• Business transfers — if we are involved in a merger, sale or restructuring, customer data may be transferred as part of that transaction, subject to the same protections.

6. Cookies

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings; most of the website will still work, though some features may behave differently.

7. Data retention

We keep personal information only for as long as needed to provide our services, handle disputes and refunds, and meet legal, tax and regulatory obligations. In practice:

• Booking and customer records are kept while your bookings are active and for a reasonable period afterwards to support follow-ups, warranty-style corrections and dispute resolution;
• Payment records (including transaction identifiers) are retained for the period required by accounting and tax law and to resolve chargebacks or refund disputes;
• Technical logs (such as IP addresses) are kept only for security purposes and for a limited time;
• Deletion requests are recorded with a minimal reference so we can honour them and avoid re-collecting your data by mistake.

Once data is no longer needed for these purposes, it is deleted or anonymised.

8. Data security

We apply reasonable technical and organisational safeguards: encrypted transmission (HTTPS), restricted access to personal data limited to authorised staff, secure storage, and protection against unauthorised access or loss. While no system is completely secure, we work to keep your information safe.

9. Your rights and data deletion

You can ask us to access, correct or delete the personal information we hold about you, and you can object to certain processing. In particular, you have the right to request deletion of your personal data at any time.

To request deletion of your data, use the Delete My Data page — it explains what will be deleted, what may be legally retained (for example, payment records needed for tax and dispute purposes), and how your request will be handled. You can also contact us using the details below.

We will respond to privacy requests within a reasonable time, and normally complete verified deletion requests within 30 days.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the website after changes means you accept the updated policy.

11. Contact us

If you have questions about this Privacy Policy or your data, reach us at:

• Email: support@zovantro.test
• Phone / WhatsApp: +91 81968 68168