Support

Help with bookings, payments, cancellations and privacy — from real people on our team.

Last updated: 8 September 2026

1. Booking help

How to book: choose a service on the homepage, fill in the short form (name, phone, address, pincode, preferred date), and submit. You will get a booking reference like ZVT-20260908-A1B2C immediately.
What happens next: our team verifies the details with you by phone, confirms availability, and assigns a verified driver or technician. The professional calls before arriving.
Track your booking: open the Track page and enter the phone number you booked with to see every booking under that number, its current status, and any payment due.
Change or reschedule: call or WhatsApp us with your booking reference and we will move your slot free of charge (see Refund and Cancellation Policy).

No advance at booking: booking through Zovantro never requires an advance payment. Our team confirms the final price with you first.
Pay online with PhonePe: once a price is confirmed, you can pay online from the Track page using PhonePe — UPI, credit/debit cards and wallets are accepted. Your payment is processed securely by PhonePe, and the transaction is recorded against your booking.
Receipt and status: the Track page shows your payment status (paid / pending / refunded). We also record the transaction identifiers provided by the payment gateway.
Payment didn't go through? A failed payment is never charged twice. Check the Track page and press "Retry", or contact us — we can verify the payment with the gateway on the spot.

Cancellations are free any time before the professional is dispatched — the sooner you tell us, the better.
If you paid online and your booking is cancelled or can't be fulfilled, we process a refund through PhonePe back to your original payment method, normally within 5–7 business days.
If a completed job isn't right, tell us within 48 hours and we will investigate and make it right.
Full details, timelines and dispute steps: see the Refund and Cancellation Policy.

To see what personal information we hold about you, ask us questions about it, or have it corrected, email us at the address below.
To request deletion of your personal data, use the Delete My Data page — you'll get a request reference and we'll handle it within 30 days.
Our full practices are documented in the Privacy Policy.

Our support team is available on the channels below. Have your booking reference (e.g. ZVT-...) ready — it lets us help you faster.

Typical response times: calls and WhatsApp during business hours are answered immediately; emails are answered within one business day.