Refund and Cancellation Policy

1. Overview

Zovantro never takes an advance payment when you book. After your booking is confirmed and the final price is agreed, you can pay online through PhonePe (UPI, credit/debit cards and wallets) from the Track page, or pay the professional directly (for example in cash) where agreed. This policy explains how cancellations, no-shows and refunds work for both.

2. Cancelling a booking

• You can cancel or reschedule any booking, free of charge, any time before the professional is dispatched to you — just call or WhatsApp us.
• We ask for as much notice as possible, ideally at least 2 hours before the scheduled time, so the professional's slot can be released for another customer.
• If a professional is already on the way or has arrived, please still let us know as early as you can — we'd rather hear from you than have someone travel for nothing.
• If you already paid online and cancel before the professional is dispatched, your payment is refunded in full to the original payment method (see section 4).

3. If we can't fulfil your booking

If a professional becomes unavailable after your booking is confirmed, we will contact you to reschedule or arrange a replacement. If you already paid online, you will get a full refund to the original payment method, or we can carry the amount over to the rescheduled booking if you prefer.

4. Refunds for online (PhonePe) payments

• You can request a refund of any online payment by contacting us within 48 hours of the visit (or before the professional is dispatched, for cancellations) with your booking reference.
• We verify the request — including with the assigned professional where relevant — and, if approved, initiate the refund through PhonePe.
• Refunds are processed back to the original payment method (the same UPI account, card or wallet used for payment) and normally reach your account within 5–7 business days after we initiate them. Actual timing depends on your bank or payment provider.
• Your payment status on the Track page is updated to "Refunded" once the refund is processed.
• We will not refund online payments for services that were genuinely completed as agreed; in those cases we will instead help you get a correction or redo (see section 5).

5. Not satisfied with a completed service

If you've paid and believe the work wasn't completed as agreed — or you were overcharged — contact us within 48 hours of the visit. We will look into it with the professional and do our best to resolve it fairly. This may mean the professional returns to correct the work, a partial refund, or a full refund where we determine it's warranted. For online payments, any refund is processed through PhonePe as described in section 4; for payments made directly to a professional, we help arrange the refund from the professional.

6. Payments made directly to a professional

If you paid the professional directly (for example in cash) and believe you were overcharged or the work wasn't completed as agreed, contact us within 48 hours of the visit. We will investigate with the professional and help arrange a fair resolution, which may be a correction of the work, a partial refund, or a full refund from the professional.

7. Spare parts

The cost of any spare parts is always quoted and must be approved by you before a technician fits them — see "What's included" on our homepage. Parts that are covered by a manufacturer's warranty are handled per that warranty; contact the manufacturer directly for warranty claims on the part itself.

8. Changes to this policy

We may update this policy from time to time, for example if the payment or refund process changes. When we do, we will revise the "Last updated" date at the top of this page.

9. Contact us

For a cancellation, or to raise a refund concern, reach us at:

• Email: support@zovantro.test
• Phone / WhatsApp: +91 81968 68168